Terms of service
Who we are
Nika is operated by Sipiteno Ltd, Inomenon Ethnon 48, 6042 Larnaca, Cyprus (“Nika”, “we”). Questions, refunds, anything at all: hello@hirenika.com — a human reads every email.
What you pay for
A balance top-up is a prepayment for work performed by your Nika employee. There is no subscription and no seat fee. Work is charged per finished result at the price shown on the employee's page and on the pricing page, and only when the result is complete. Cases your employee is unsure about are never charged until you confirm them.
When she starts
We onboard the first employers in small groups. After you reserve or top up, we email your exact start date within 7–10 days. Until work actually starts, your balance sits untouched.
Refunds
Your unused paid balance is refundable at any time — just reply to any of our emails. Refunds go to the original payment method; payment-processor fees are not returned. Bonus credits (e.g. feedback rewards) spend first, expire after 90 days, and are not refundable or transferable.
Mistakes
If a job is done wrong, tell us within 14 days of the daily report that listed it. Verified mistakes are credited back, up to $20 per month while we're new, and the record is corrected free of charge.
What employees never do
They never send money, never delete anything, and never act on an unclear case without your confirmation. Where an employee can act alone (e.g. refunds within your limit), you set the limit.
Your data
Stored and processed in the EU. Never used to train models. Payments are processed by Stripe — we never see your card details. If you fire an employee, access ends the same minute and stored copies are deleted within 30 days.
The demo
The on-site hiring demo is a simulation with sample data. It is free and charges nothing.
The boring part
These terms are governed by the laws of Cyprus. If we materially change them, we'll email you first.